Refund Policy

At Qewletic, we strive to provide exceptional service and value to our customers. This refund policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Refunds may be granted in the following circumstances:

• Technical Issues: If our service is unavailable for more than 24 hours due to technical problems on our end
• Billing Errors: If you were charged incorrectly or multiple times for the same service
• Service Cancellation: If you cancel your subscription within 7 days of purchase (first-time customers only)
• Unsatisfactory Service: If you experience significant issues that prevent you from using our core features

The following are generally not eligible for refunds:

• Subscriptions that have been active for more than 7 days
• One-time purchases of digital content or credits
• Services that have been fully utilized or consumed
• Accounts that have violated our Terms of Service
• Refunds requested more than 30 days after the original purchase

To request a refund, please follow these steps:

1. Contact our support team at support@qewletic.com
2. Include your account email address and order details
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant screenshots or documentation

We will review your request and respond within 3-5 business days.

If your refund is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method
• You will receive an email confirmation when the refund is processed
• Your account access may be suspended upon refund approval

In some cases, we may offer partial refunds:

• For unused portions of annual subscriptions
• When service was partially available during the billing period
• For prorated amounts based on actual usage

To cancel your subscription:

• Go to your account settings and select "Cancel Subscription"
• Or contact our support team for assistance
• Cancellation will take effect at the end of your current billing period
• You will continue to have access until the end of your paid period

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional documentation or evidence
• We will conduct a thorough review and provide a final decision
• For payment disputes, you may also contact your payment provider

For refund requests or questions about this policy:

We may update this refund policy from time to time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.